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Entradas Etiquetadas ‘YOUSTICE’

Youstice en Nubelo, Nubelo en Youstice

Jueves, 25 de Junio de 2015

snap-2015-06-25-at-141753

Youstice se ha unido a la red de freelancers Nubelo

Con más de 300.000 freelancers registrados, Nubelo es un directorio online de nueva generación que conecta freelancers con proyectos.

Su plataforma ayuda a los freelancers hispanoparlantes a desarrollarse como trabajadores independientes, tanto dentro de su país como internacionalmente, lo que significa un cambio significativo en la oferta y demanda del mercado de trabajo online.


Youstice celebra unirse a otro pionero, que también es su primer gran cliente en América Latina

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Cooperación de Youstice con Nubelo, ofreciendo a 300.000 proveedores de servicios, una herramienta rápida y eficiente de atención al cliente

23 de junio de 2015: Youstice, una herramienta de atención al cliente premiada, se asoció con Nubelo, un directorio en línea popular para ofrecer una solución de servicio al cliente de nueva generación a los clientes de América Latina. Nubelo es el primer cliente importante de Youstice en América Latina.

Como parte de la cooperación, la herramienta Youstice proporcionará más de 300 000 freelancers con la opción resolver las quejas de sus clientes, ayudándoles a mejorar su atención al cliente y responder a las reclamaciones en cuestión de minutos. Además, para aquellas disputas que no puedan resolverse directamente, Youstice ofrece una función de elevarlas a una tercera parte profesional para que emita una decisión independiente.

Andres Rolon, Head of Operations, Nubelo comenta: “Estamos encantados de ofrecer Youstice a nuestros proveedores de servicios e introducir un nuevo estándar en la atención al cliente en el mercado latinoamericano. Creemos que la solución de los problemas de los clientes es clave para impulsar el rendimiento del negocio, además para mantener una buena reputación en el mercado competitivo.”

Zbynek Loebl, CEO de Youstice añade: “Nos entusiasma ofrecer Youstice a los nuevos clientes, y cooperar con Nubelo como nuestro primer socio importante latinoamericano. Nuestra idea es revolucionar la forma en que las reclamaciones se gestionan hoy en día, para acortar el tiempo que los clientes dedican a la espera de una respuesta y de una resolución de sus problemas y para mejorar el ritmo y la eficiencia de los centros de atención al cliente que gestionan cientos, en algún momento miles de las reclamaciones cada día.”

Nubelo es un directorio en línea que ofrece soporte y servicio por más de 300 000 freelancers. La plataforma web basada en la nube conecta las empresas con los proveedores de servicios ofreciendo un acceso instantáneo a varios profesionales freelance y a herramientas en línea. Nubelo ayuda a crecer en el mercado en línea de los países de habla hispana, principalmente de América Latina y España, pero también ayuda a los freelancers a ampliar sus negocios transfronterizos.

Youstice es una herramienta en línea premiada para gestionar las reclamaciones de los clientes y para resolver los problemas. El servicio, que se fundó comercialmente en 2014, está disponible a nivel mundial para enfrentarse con reclamaciones de una manera rápida, fácil, ofreciendo negociación directa entre un proveedor y un cliente. Youstice está disponible para el período de la prueba gratuita a todos los servicios que deseen mejorar su comunicación con los clientes y optimizar sus centros de los clientes.

Youstice está representada comercialmente en los países de habla hispana por Alberto Elisavetsky alberto.elisavetsky@youstice.com (América Latina) y María Borovska maria.borovska@youstice.com (España).

Para más información sobre Youstice, por favor visita la página web de  Mundo Youstice, la página web oficial de Youstice, CEO blog o únete a ellos en Facebook, Twitter y Google+.

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Youstice + Ombudsman

Miércoles, 24 de Junio de 2015

Youstice forma una alianza con Ombudsman Services para promover mejores prácticas en Resolución de Conflictos de Consumidores

¿Quieres saber más sobre esta alianza? Clic Aquí

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e-MARC 2015 | Auspicio de Youstice

Jueves, 5 de Marzo de 2015

Informamos a todos que Youstice, la primer plataforma mundial de resolución de conflictos en línea para compras de consumo masivo, nos ha brindado su apoyo para el e-MARC 2015!

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e-MARC 2015

IV Congreso Mundial a distancia sobre Métodos Adecuados para la Resolución de Conflictos.

Eje temático: La contribución de los MARC al abordaje de los conflictos derivados de la Inmigración Indocumentada en Hispanoamérica


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Inscripción residentes Argentina: http://e-marc.net/registro-residentes-argentina/

Incripción residentes otros países aquí: http://e-marc.net/registro-residentes-otros-paises/

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http://e-marc.net

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Agenda Cyberweek 2014

Lunes, 27 de Octubre de 2014

AGENDA CYBERWEEK 2014

FOROS

  1. ¿Tiene incidencia el conocimiento y la educación en el desarrollo de la e-confianza en los contratos de consumo?
    Lidera Dra. Gabriela García

  2. ¿De qué manera puede incidir e insertarse el Crowdsourcing en la Resolución Electrónica de Disputas (CORD) en un futuro?
    Lidera: Dra. María Victoria Marún

  3. ¿Existen diferencias en cuanto a capacidades, responsabilidad, formación, cualidades, etc., entre el mediador tradicional y el e mediador (o mediador 2.0)?
    Lidera: Dra. María Eugenia Sole

  4. Las ODR 3.0. en la gestión de emergencias y crisis, ¿derivarán su influencia a las ODR en general?
    Lidera Dra. María Victoria Marún

  5. ¿Es posible la utilización de la Tecnología 2.0 (o el sistema “Conectar igualdad” de Argentina)  para la prevención y/o resolución de conflictos en la escuela?
    Lidera Prof. Eugenia Egea

  6. ¿Qué necesita a su juicio la gestión de conflictos en los contratos de consumo?
    Lidera: Dra. María Eugenia Sole

  7. ¿Cree Ud que es posible resolver conflictos generados en viajes de turismo internacional a través de la mediación a distancia?
    Lidera: Dra. Sandra Untrojb

  8. Resolución Electrónica de Disputas para el e Commerce transfronterizo, y las oportunidades y desafíos que presenta para la región de América Latina.
    Lidera Dra. María Eugenia Sole

  9. ¿Cuáles son las posibilidades concretas de desarrollar sistemas normativos para regular la actividad de las ODR en América Latina?
    Lidera Dra. María Victoria Marún

VIDEO CONFERENCIAS EN VIVO

Lunes 3/11:

.15:00  h: Apertura de Cyberweek 2014

Miércoles 5/11

.15:00 h: Presentación de Youstice.

Dra. María Victoria Marún/Dra. María Eugenia Sole

.15:30 h: Conflictos en el ámbito familiar y la Violencia Domestica.

Dra. María Eugenia Sole

Jueves 6/11

.13:00 h: Nuevos aspectos y avances en la Resolución Electrónica de disputas.

Dr. Alberto Elisavetsky

Viernes 7/11

. Cierre asincrónico de Cyberweek 2014.

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INSCRIBASE AL EVENTO ONLINE GRATUITO CYBERWEEK:
UNA SEMANA DEDICADA A LA MEDIACIÓN Y LAS NUEVAS TECNOLOGÍAS,
CON ACCESO EN DIFERIDO A TODO EL CONTENIDO.

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El encuentro de pioneros de la Internet en Praga subraya la necesidad de ODR (Resolución Electrónica de Disputas) en E-commerce (INGLÉS)

Jueves, 23 de Octubre de 2014

Por:

These are my minutes from the discussions amongst the members of the private Youstice* meeting which took place in Prague on October 18-19, 2014 at the Aria hotel, right in the centre of the Czech capital, and barely a stone’s throw from the house where Franz Kafka used to live. Yet, our discussions were by no way Kafkian. On the opposite, they made it possible for us to link all the issues related to today’s e-commerce customer relationship management. The notions of trust and respect were at the centre of all debates, therefore highlighting the need for trusted third parties, mostly in Europe, even though the approach, as often, is different from country to country.

[Disclosure: Youstice is my client]

Doc Searls in Prague: despite what the message in Czech on the screen says, a clear signal was sent by the co-author of the Cluetrain manifesto during our meeting: respect your clients!

E-commerce: it’s a matter of trust

Doc Searls’ initial title for this discussion was “terms and policies individuals assert”. The discussion started with a consensus around Doc’s introduction to the meeting: “freedom of contract was established a long time ago in order to do business but in 1943, in order to gain scale, the law was changed, which means that one party is issuing the contract and the other is forced to accept or reject it (as when we buy stuff from Websites and are forced to accept terms of conditions which keep changing)” Doc said. Doc Searls, for those who can’t remember, is a co-author of the Cluetrain manifesto, which is still available athttp://cluetrain.com; a fundamental piece of Internet marketing literature which was already pinpointing the need to consider Web viewers not as “eyeballs”, but human beings(1).

As is always the case with the Internet, all users are decision makers, whether some merchants like it or not; and from there came the idea of ‘do not track(2)’. “We are right at the beginning of that” Doc went on. A company called the Respect Network(3) have issued a document entitled the “respect trust framework(4)” which spells out principles like “both parties will respect the boundaries of the other party”. These issues of trust and respect are at the heart of the need for Online Dispute Revolution (ODR) as we will find out later on.

Two parties of equal power

Essentially, there is a need to “establish contracts between two parties of equal power” Doc went on. It is very early days but one thing that is happening is that “the system we have is broken and it needs to be fixed”. What was working well for few large companies in the industrial age isn’t working that well in the Internet age at all. “A lot of people are coming to us from Salesforce.com and other large Internet companies” Doc Searls added, and they understand that they need to deal with customers in a much better way. They used to think we were “communists” but this is over, they are jumping on the bandwagon now.

A new effort is also going on in the UK about what Doc called “consent receipt” for which any time a customer gives consent, they get a receipt. “This is a step forward in the right direction” he added. They are working on the “log in with respect” button with regard to Facebook and other social connect mechanisms. It’s hard to say what Facebook will be up to with your data. “If one comes up with this alternative button, there’s code which one will be able to install on site-side. This ensures that one enforces respect and issues statements you won’t tamper with users’ data” Doc explained. January is the potential release date, currently going through Kickstarter.

B.A. may not need an ODR (Online Dispute Resolution) system, but smaller players do

Esther Dyson, once head of ICANN in the early days of the Internet, joined the conversation mentioning that if there is “an issue with privacy, there is also one with regard to trust”. “British Airways doesn’t really need an ODR system like Youstice because they already have a reputation” Dyson said; even though there has been some traction with larger merchants and e-merchants which would tend to prove that a trusted third party for dispute resolutions is not only a technical solution; it is also instrumental in reassuring clients who expect neutrality and fairness. “The target for ODR is the sites that customers don’t trust” Dyson went on. Respect isn’t enough. Indeed, consumers want to be able to trust the shops they buy from. This is only natural in an increasingly globalised world where extra European buyers can make online purchases from 3-4 different merchants, not always located in the same country. It is hard to trust someone you cannot see in a country you know nothing about.

Esther Dyson (middle) with entrepreneur Zbynek Loebl (right). Meeting with Esther was like meeting a legend. The first time I heard about the Internet was in a Channel 4 program in 1994! (the program was entitled “Visions of Heaven and Hell” things haven’t changed that much after all!

The aim of ODR: reduce the number of disreputable merchants

“The ODR promise is that we’ll give customers the potential to negotiate one to one and resolve issue on an individual basis” Esther Dyson pointed out. The idea is to reduce the number of disreputable merchants. One of the issue with privacy though, is “that you never know when it’s been reached; you only know when it’s too late” the former head of ICANN and member of the Youstice board of advisors added. A tower of Babel, and the need for a common language Trust and respect aren’t sufficient, and there are more things in that balance of modern e-commerce which is more and more a cross-border issue: “there is a need for an enforcement mechanism and current legal systems can’t help because they are different in all parts of the world” explained Zbynek Loebl, co-founder of Youstice and our host for that week-end in Prague. And it’s very hard to predict that such enforcement mechanisms could be in place any time soon according to the Czech entrepreneur.

Joyce Searls, co-president, with her husband, of Searls Group5, commented on Zbynek Loebl’s statement: “there are a lot of little things which can create a river of change when all those efforts will be aggregated and it won’t solve the problem just on the legal side but on the company side too.

We have been tracking this area for so long and it seems that something is happening here at last and all these things are coming together. Things have to be solved,” She said. It is no longer possible indeed, to ignore the need for respect and trust on the part of clients, as well as the requirement to solve disputes when they arise. The future of e-commerce hinges on that, the need to fix its principles, both ethically and technically. Online Dispute Resolution is part of that.

“Resolving claims is how you build a reputation” (Esther Dyson)

Pablo Cortes, our Spanish representative – also a Professor from the Leicester University in the United Kingdom, emphasised the requirement for the market to evolve beyond current practices: “trustees have been in the market for a long time and they have had their code of conduct,” he said, “but if a customer complains about a breach of privacy they never do anything against large businesses because there is a conflict of interest.

Yet, settling disputes isn’t just a negative thing, as pointed out rightfully by Esther Dyson: “one has to understand”, she commented, “that resolving claims is how you build a reputation”. Zbynek Loebl can however see “that this movement is happening, slowly but surely. The obvious example is BBB(6) in the US and there are similar trust marks in Europe” he said. “We at Youstice have well established that retailers could see that improved public policies would be seen as positive by customers and retailers alike and it could be a game changer. And it’s a matter of things catching up with all”.

The BBB Website banner: for US businesses only

Professor Ethan Katsch(7), who is credited for inventing the field of ODR(8) (Online Dispute Resolution) added that “conflicts of interest become more prominent because of so many entities being in relationship with so many others. You have got to build trust in spite of these conflicts of interests. The old way of building trust was to avoid conflicts of interest,” ODR offers a way to table these issues and solve them. “Is it safe to buy from this retailer?” Asked Zbynek Loebl.

A couple of months ago he just got an email from a VP from a retailer: “we have a request that someone from a country wants to buy from a small e-shop from France, and they want to know whether this e-merchant is safe to buy from; can you help us?” “This,” Zbynek Loebl said, “is a very simple issue, a very simple question and yet, answering that question is almost impossible and the reason for this is globalisation. There are still no simple answers to such simple questions but there are potential solutions.”

Internet pioneers: some of the attendees of the Prague meeting on Saturday 18 October, 2014

A simple complex question

As a matter of fact, this isn’t a simple question, as pointed out by Esther Dyson in response to Zbynerk Loebl’s anecdote. Yet, with such complex issues, third party services can help: “If customers were asked to have their problems solved by internal departments or third party, I’m certain they would choose third party” Leah Wing, lecturer at the University of Massachussetts/Amherst(9), commented.

“There is a need for that, but as seen in Germany with ‘Trusted shops10’, traction is only being gained and we are not there yet”. Ivan Debnar from Slovakia added: “if I were an merchant, I would like to show I care about my client and there is need for first line support from within the company. This is also instrumental in building trust with one’s customers”. “It is indeed a two step-process,” Ivan Stefanko joined in, “first and foremost, there is customer care”, and next comes Online Dispute Resolution.

The beginning of a new era: VRM supersedes CRM

There is still a lot of evangelisation to do in order that the term ODR is known and the concept develops. Even some of our meeting attendees declared they had never heard the term before. By and large however, the future of e-commerce is no longer a matter of CRM but a matter of trust and respect, and the ability to resolve issues which are sometimes, unfortunately, ignored or minimised by merchants according to Pr. Ethan Katsh.

The empowerment of users and the maturation of e-commerce and especially cross-border ecommerce is calling for new standards where consumers will be able to manage their relationship with their vendors, in much the same way that vendors started managing their relationship with their consumers through CRM, twenty years or so ago.

This, is the beginning of a new era.

______footnotes

(1) Suffice it to say that I have been a fan of the Cluetrain manifesto from day one, and still am. I hold that text for one of the most significant marketing texts ever written. A lot of what Doc referred to during that meeting in terms of respect and trust has to be seen in the light of the manifesto.

(2) http://blogs.law.harvard.edu/doc/tag/do-not-track-no-track/

(3) https://www.respectnetwork.com/

(4) http://openidentityexchange.org/wp-content/uploads/2014/06/respect-…

(5) http://searls.com/tsg/

(6) http://www.bbb.org/ Better Business Bureau

(7) http://odr.info/katsh

(8) https://en.wikipedia.org/wiki/Online_dispute_resolution#cite_ref-15

(9) https://polsci.umass.edu/profiles/wing_leah

(10) http://www.trustedshops.com/

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Encuentro Youstice en Praga

Lunes, 20 de Octubre de 2014

Dos días, una ciudad, 20 invitados de 9 países, 5 tópicos principales, docenas de opiniones, ideas y conclusiones…. Ese es el resumen de la primera Reunión de Discusión de Youstice en Praga. Gracias a todos los que se nos unieron. Más para conocer en nuestro reporte especial.

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PrestaShop se asocia a Youstice

Miércoles, 15 de Octubre de 2014

Nos hemos asociado con #‎Prestashop -una de las mejores plataformas mundiales de soluciones para e-shop. ¡Esto significa que serás capaz de resolver fácilmente cualquier queja con otros e-shops!
Haz click aquí para saber más al respecto: http://bit.ly/1u3yugX



Soluciona tus quejas fácilmente en los E-shops de PrestaShop.

Youstice es actualmente una manera revolucionaria de gestionar quejas para las compañías. A través de nuestra plataforma su compañía será capaz de resolver sus problemas con consumidores o clientes de forma rápida, conveniente y efectiva. Haga click aquí para saber más:

ADDONS.PRESTASHOP.COM

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LLEGA YOUSTICE A ESPAÑA “NO TE QUEDES AFUERA” - CONFERENCIA NO ARANCELADA

Jueves, 11 de Septiembre de 2014

youstice

Youstice, la primera aplicación global en línea para resolver reclamos de clientes anuncia  la expansión de sus operaciones comerciales a países de Europa

Los invitamos al lanzamiento de Youstice en Español en Vivo vía internet el día 7 de OCTUBRE de 2014 a las 17,00 Madrid, consulte su hora local aquí.

MAS INFORMACIÓN AQUÍ

Regístrese sin cargo para la conferencia virtual:AQUÍ

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BRASIL LANÇAMENTO YOUSTICE - SEM CUSTO

Jueves, 11 de Septiembre de 2014

youstice

Youstice, o primeiro aplicativo global on-line para resolver reclamações de clientes, anuncia a expansão de suas operações de negócios para o Brasil

Em junho 2014: Youstice, o primeiro aplicativo global on-line global para resolver reclamações de clientes, anunciou a expansão de suas operações de negócios para a América Latina. O serviço está disponível para as empresas desde 04 de setembro, incluindo os comerciantes de varejo e on-line, em Espanhol, Português e Inglês, entre outros idiomas.

A América Latina é uma das regiões-chave para o Youstice, devido ao desenvolvimento dinâmico dos negócios e o crescente potencial do comércio eletrônico. A joint venturerecém-lançada tem por objetivo aumentar a presença na região e oferecer novas alianças estratégicas entre os principais setores, incluindo o varejo.

Zbynek Loebl, fundador e CEO da Youstice diz: “Criei o Youstice para melhorar a comunicação entre compradores e vendedores, e para reduzir o número de reclamações feitas contra empresas de comércio todos os dias ao redor do mundo. Acredito que nos próximos meses as empresas latino-americanas também terão de incluir soluções inteligentes para clientes, como o nosso serviço para minimizar o risco de feedback negativo e de perda de clientes para os concorrentes. Graças à nossa parceria local com Alberto Elisavetsky, fundador e CEO do Simediar, seremos capazes de trazer muito mais empresas e oferecer soluções adaptadas às suas necessidades específicas. ”

Alberto Elisavetsky, líder especialista em resolução de disputas on-line, é também fundador e Diretor da ODR Latinoamerica, a maior rede social hispano-luso, sem fins lucrativos, dedicada ao estudo da articulação das Novas Tecnologias de Informação e Comunicação aplicadas à Resolução de Conflitos.

Ana Luiza Isoldi, mediadora e consultora em gestão de conflitos, sócia da ALGI Mediação Consultoria e Treinamentos, é também coordenadora do Grupo de Estudos de Mediação Empresarial Privada do Comitê Brasileiro de Arbitragem eDiretora da Comissão de Mediação da Ordem dos Advogados do Brasil-Jabaquara.

Vivien Lys Porto Ferreira da Silva, advogada especialista em contratos e mediadoraprivada atuante na negociação e gestão de conflitos na área empresarial e familiar, é também membro do Grupo de Estudos de Mediação Empresarial Privada do Comitê Brasileiro de Arbitragem, membro do Grupo de Direito Econômico e Regulatório da Associação Brasileira de Direito de Seguros e Professora do Curso de Especialização de Direito Contratual na Pontifícia Universidade Católica de São Paulo.

Em resposta a um número crescente de reclamações não resolvidas, feitas por clientes em todo o mundo, foi lançado o Youstice. O aplicativo permite que os clientes se comuniquem e negociem diretamente com as empresas, e o mais importante, recebam uma resposta rápida e resolvam seus problemas. As empresas podem perfeitamente gerenciar as reclamações em questão de horas e convertê-las em satisfação do cliente, uma vantagem sobre a concorrência, especialmente durante períodos de altas temporadas, como o Natal, férias ou datas comemorativas, quando um bom atendimento ao cliente leva a melhores vendas.

A conexão inteligente pode ser integrada no sistema on-line e facilmente operada pelo pessoal de atendimento ao cliente. Às empresas interessadas em experimentar, o Youstice é oferecido por um período de teste gratuito, após o qual eles podem escolher entre vários pacotes de assinatura, a partir do equivalente em moeda local de USD10 ao mês.

Youstice está disponível para empresas em todo o mundo, desde junho de 2014, com operação comercial ampliada para os Estados Unidos, América Latina, Alemanha, Reino Unido, República Checa e Eslováquia.

Para os mediadores brasileiros, o Youstice é uma excelente oportunidade de trabalho. A plataforma necessitará dos serviços de neutros quando a negociação direta entre o consumidor e a empresa for insuficiente para resolver a questão.

Youstice é “uma nova maneira de mediar on-line”.

Para mais informações sobre o Youstice, visite o site www.youstice.com, CEO blog, ou junte-se a eles no Facebook, Twitter, Google+, Simediar, Odr Latinoamerica,www.algimediacao.com.br. mail: alberto.elisavetsky@youstice.com

Convidamos você para o lançamento do Youstice em portuguese através da Internet em 14 de outubro de 2014, às 15hs horário do Rio de Janeiro, consulte aqui sua hora local.

Registre-se gratuitamente para a conferência virtual: AQUI

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Llega Youstice a América Latina!

Miércoles, 20 de Agosto de 2014

CONFERENCIA NO ARANCELADA

Youstice, la primera aplicación global en línea para resolver reclamos de clientes anunció  la expansión de sus operaciones comerciales a países de América Latina

En Junio 2014: Youstice, la primera aplicación global en línea para resolver reclamos de clientes, anunció la expansión de sus operaciones comerciales a países de América Latina. El servicio está disponible para las empresas, incluyendo minoristas y comercios en línea, en español, portugués e inglés, entre otros idiomas.

América Latina es una de las regiones clave para Youstice, dado el dinámico  desarrollo de negocios  y el creciente potencial del comercio electrónico. La  recientemente lanzada empresa conjunta se basará en una mayor presencia en la región y ofrecer nuevas alianzas estratégicas a través de sectores clave, incluyendo el comercio minorista.

Los invitamos al lanzamiento de Youstice en Español en Vivo vía internet el día 4 de Septiembre de 2014 a las 11,30 am Hora de Buenos Aires, consulte su hora local aquí.

Regístrese sin cargo para la conferencia virtual: AQUÍ

Vacantes Limitadas

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