Program

June 25th

Solving Consumer Problems in the Collaborative Economy
One day conference for Community Relations and Customer Support specialists
UC Hastings College of the Law, San Francisico

June 26th -27th

ODR 2014
Stanford University Law School, Palo Alto

Pre-Conference Events

Saturday June 21st - Sunday June 22nd, 2014

  • Tech for Justice Hackathon, San Francisco
  • Tuesday, June 24th, 2014
  • Silicon Valley Corporate Tours
  • Tuesday, June 24th, 2014, 7pm
  • Informal welcoming reception, Palo Alto

Themes

June 25 | San Francisco

  • Best Practices for Resolving Customer Issues
  • Increasing Trust through Resolving Issues
  • Managing Reputation through Resolving Issues
  • Resolving Employment/Freelancer Disputes
  • Resolving Buyer/Seller Disputes on your Platform
  • Bullying, Harassment and Customer Satisfaction
  • Hackathon Presentations

June 26-27 | Palo Alto

  • Intellectual Property and Online Dispute Resolution
  • Privacy in the Digital Age
  • Cyberbullying & Harassment
  • Health care and Patient Engagement
  • ODR and Commercial Arbitration
  • Employer/Freelance Arbitration
  • ODR and Debt Collection
  • Resolving Insurance Disputes
  • ODR and the Future of Legal Education and Practice
  • Cross-border Consumer Disputes
  • ODR, Peacebuilding and Human Rights
  • Reputation/Review Disputes and the Communications Decency Act
  • ODR and Mobile Applications
  • Family and Divorce ODR
  • Dispute Systems Design
  • ODR, Courts and Government
  • Environmental Disputes and Multiparty Resolution
  • Using ODR Across Multiple Cultures

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